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  • Writer's pictureHsin Yu Chen

What is Brand Image? 7 Key Elements to Build a Strong Brand Image.

If personal image creates the uniqueness of every individual in the world, "brand image" shapes the personality, outward appearance, and essence of a company.



Brand image refers to the overall impression and perception of a brand in the minds of consumers. It encompasses the knowledge, beliefs, feelings, and attitudes that consumers have towards the brand. The formation of brand image is influenced by various touchpoints, including brand products, advertisements, promotional activities, corporate culture, and social responsibility, that consumers interact with and perceive.


Similar to how individuals have their own unique image, a brand also shapes its personality and essence through both tangible and intangible actions, creating an overall impression in the minds of its target audience. It is essential to understand that brand image is not merely about superficial appearances, so focusing solely on surface-level efforts is inadequate. Many companies have a misconception that they can "create" their brand image by designing a logo, packaging, and other visual elements. However, brand image is formed in the minds of the target audience and cannot be deliberately crafted; it is the result of accumulated interactions between the brand and its consumers, also known as "Brand Touchpoints."


There are numerous touchpoints involved in constructing a brand image, including the brand's own identity system, products, services, pricing, distribution channels, sales spaces, personnel, brand website, and advertising campaigns. Managing these touchpoints effectively ensures consistent messaging, helping the brand establish the desired image in the minds of the target audience.


For instance, let's consider a brand focused on sportswear and leisure products, aiming to convey a youthful and energetic image. However, their latest product designs remain traditional and conservative, lacking the fashionable elements that appeal to young consumers. Moreover, their advertising efforts mainly revolve around traditional TV commercials and newspaper placements, neglecting popular social media and online platforms preferred by the younger demographic. Furthermore, the brand's sales or service personnel come across as disengaged and lacking enthusiasm when interacting with consumers, failing to exude the desired vitality. In such a scenario, no matter how much advertising budget is allocated to promote a youthful image, it would be challenging to establish a young brand image effectively.


A strong brand image brings numerous advantages to a brand or business, specifically:


Faster Establishment of Brand Awareness

When a brand image gains public recognition and resonates with consumers who share its values, they become advocates for the brand. These supporters actively promote the brand through social media and word-of-mouth, accelerating its market visibility.


Enhanced Memorability

In the era of information overload, consumers are exposed to a vast amount of advertising and messages, leading them to automatically ignore irrelevant or uninteresting content. However, a strong brand image increases the brand's acceptance and memorability, making it more likely to leave a lasting impression on consumers and increasing the chances of being remembered.


Reinforced Brand Loyalty

Creating a positive and favorable brand image helps establish a deeper emotional connection with consumers, elevating the brand's position in their minds. When consumers have a favorable perception and trust in the brand, they are more likely to choose it for their purchases, thereby enhancing the brand's market share and loyalty.



In conclusion, a strong brand image not only helps a brand stand out in the market but also establishes trust and favorability in the minds of consumers, laying a solid foundation for the brand's long-term success. Therefore, companies should prioritize brand image development and management, employing effective brand strategies, design, and communication to create an impressive brand image, ultimately winning the favor and support of consumers.



7 Key Elements for Building a Successful Brand Image and Establishing Effective Connections with Consumers:


1.Clear Brand Positioning and Core Values:

Before initiating brand image building, companies need to define the brand's positioning and core values. This forms the foundation of the brand image and enables consumers to understand what the brand represents and the value it offers, ensuring consistent messaging in subsequent design and communication.


2.Research Target Consumers:

Thoroughly understand the needs, preferences, and values of the target consumers, along with their behaviors and responses at various touchpoints. Through consumer insights, identify key points of connection with the target audience, making the brand image resonate more with their expectations.


3.Establish a Consistent Brand Identity System:

Design a strong brand identity system, encompassing elements like the name, slogan, logo, and other visual elements. These elements should reflect the brand positioning and core values while maintaining consistency across all brand touchpoints, enabling consumers to quickly recognize the brand.


4.Effectively Integrate Brand Touchpoints:

Brand touchpoints are crucial avenues for building the brand image, including advertisements, official websites, social media, products and services, pricing and distribution channels, sales spaces, and personnel. Ensuring these touchpoints convey consistent brand messages creates a unified brand image.


5.Emphasize Brand Experience:

Building a brand image goes beyond storytelling; it involves creating authentic experiences between consumers and the brand. Focus on product quality, service levels, and interactions with consumers to allow them to experience the brand's value and trust when engaging with the brand.


6.Craft a Compelling Brand Story:

The brand story is a vital element of the brand image, imbuing the brand with emotion and personality. By telling a compelling brand story, consumers can resonate with the brand, deepening their memory and identification with it.


7.Continuously Monitor and Adjust:

Establishing a brand image is a long-term process that requires ongoing monitoring of consumer feedback and market changes, allowing for timely adjustments and optimization. Maintaining sensitivity to the brand image and making adaptive changes when needed.


By following these systematic steps, companies can build and maintain a strong brand image, fostering positive consumer perceptions and favorable feelings towards the brand, thereby enhancing the brand's market competitiveness and loyalty.


Establish a more consistent brand image to make it easier for customers to choose your brand! The BENZHI Design Consulting team excels in integrating strategic thinking with design expertise, assisting businesses in creating impactful brand images that evoke profound positive impressions.


Successful brand image creation contributes to establishing a favorable brand reputation, increasing consumer trust and affinity, and enhancing the brand's market competitiveness. Building a brand image requires companies to prioritize brand strategy, design, communication, and management, while utilizing effective brand touchpoints to generate positive consumer perceptions and foster brand loyalty.


Once again, it is crucial to emphasize that brand image design is the result of brand planning, and only with a complete and consistent brand message can the desired image be shaped. To achieve this consistency, conduct market and brand research first to define brand positioning and core values. Then, base the design and communication efforts on this foundation, allowing the target audience to receive and cultivate a positive brand image.

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